Shipping
How long after I place my order does it take to ship?
Orders are usually packed and shipped within two businesses days. If you need your order faster than that, feel free to contact me here.
Can you ship my order to someone other than me?
Absolutely! I know that my products can make great gifts and would be happy to help you make someone else's day by giving them a handmade creation. All you have to do is fill out that special someone's address in the shipping recipient area when you make your purchase and I will do the rest!
Payments
What types of payments do you accept?
I accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
What about PayPal?
Unfortunately, I do not accept PayPal at this time.
Will my payment information be safe and secure when I'm checking out?
Yes! I use a payment processing software called Stripe that exceeds the most stringent industry standards for security. If you'd like to learn more, click here.
Returns
What is your return policy and process?
If you’re not completely satisfied with you purchase, simply return it to me packaged as it was shipped to you. I do not pay for return postage and you will be responsible for shipping insurance on anything over $50.00. The package must be insured for the full amount you paid for the item. I will refund your payment less a 10% restocking fee on bowls only. Unfortunately, I cannot accept returns on custom orders.
How can I make an exchange?
If you would like to exchange any item that is not a bowl, simply return it to me packaged as it was shipped to you along with a note explaining what you would like in exchange. I do not pay for return postage and you will be responsible for shipping insurance on anything over $50.00 and insured for the full amount you paid for the item. Once I receive your exchange and ship out your new items, I will email you with a tracking number.
Where do I send my return or exchange?
My mailing address is:
Handmade by Moe
5707 Kippen Drive
East Amherst, NY 14051
When will I receive my refund?
As soon as I receive a return, we will issue the return payment in the same form as you paid. You should expect a slight delay depending on the banking system. Please keep in mind there will be a 10% restocking fee on bowls.
Product Care & Maintenance
How should I care for my new bowl?
You will notice the backside of your glass bowl has a smooth matte finish. To retain the luster, simply hand-rub the back with a small amount of coconut oil. Always hand wash your bowl with warm water and dish soap.
Can I wash my bowl in the dishwasher?
No. Handcrafted kiln formed glass is not safe in the dishwasher. Always hand wash it with warm water and dish soap.
Can I put my new bowl in the microwave?
No. Handcrafted kiln formed glass is not safe in microwave.
Does my bead require any special care?
The Wildflower & Sea Glass bead collections come a sterling silver core and may require a quick polish of the core with a jewelry polishing cloth from time to time. The rest of the beads are maintenance-free. You can purchase a jewelry cloth here.
What about my necklace/bracelet chain?
The sterling silver chains available on the site all come with a protective coating that should prevent any tarnishing. If, with age, you find your chain starting to show tarnish (which is a natural process of silver), simply use a jewelry cloth to polish it. Leather necklaces should not be worn in the shower or swimming. This will break down the natural leather. The end caps on the necklaces you purchase from us are made of sterling silver and may require a quick rub using a jewelry polishing cloth from time to time. You can purchase a jewelry cloth here.
Misc. & Etc.
I love your bowls, but my house has a very distinct color scheme, is there a way I can have a bowl made to match my space?
Yes! Everyone has different tastes and color preferences (mine is purple!) and I would love to make a piece to make a piece that you will display proudly. To learn more about how the custom process works and get started, head over to the custom process page.
What is the scoop on your email newsletter?
My monthly email newsletter, which you can sign-up for at the bottom of this page, contains the latest news, product releases, blog updates and fun surprises. I hate spam as much as you do so I promise never to share your email address and keep the newsletters interesting and informative. If you no longer wish to receive my newsletter, you can remove yourself from the email list by clicking the "unsubscribe" button at the bottom of one of my emails or contact me.
For The Artists
How did you get started in glass?
Glass was always a medium that I wanted to explore. By coincidence, I saw Arrowmont School of Arts and Crafts in Gatlinburg, TN was offering their first class in fused glass and I couldn’t resist! I signed up immediately and after taking the class I was hooked! From that workshop, I learned about different glass conferences that offered, multitudes of one or two day classes in all kinds of processes. I began attending these conferences and collecting tools, supplies and kilns. This was a great way to meet and get to know artists that were the “core” of the current glass movement. Then I began assisting various artists in their classes and eventually began teaching my own workshops. These are the people I have to thank for influencing me and helping me start my career in glass art.
Do you have any recommendations for artists just starting out?
As I have mentioned, there are many classes and workshops available to anyone who is interested in glass. There are many craft schools around the country that offer intensive one or two week workshops, which is a great way to immerse yourself and be surrounded by creative people with similar interests. Also, look into glass conferences. The artists that teach at these are currently working in glass and are a wealth of knowledge. Plus, you get the added benefit seeing and meeting vendors such as kiln, glass and tool businesses. Local glass shops will often bring in artists and offer classes, as well. Lastly, many artists have started teaching out of their own studios. If you find an artist whose work you admire, look at their websites. Most artists will list their upcoming classes. There are also webinars offered, which are good for people with an interest in a very specific technique. However, if you’re just starting out, I highly recommend taking classes in person and meeting the people who are also working in glass.
Do you teach classes on glass fusing or torch work?
I love teaching! Probably because I love people and the fun of sharing something I am passionate about. When I am asked to teach classes, I will list them here on my website. You can also email me with any questions you may have.